Warranty Conditions

All goods supplied to UK mainland addresses will be supplied with a 12 month parts warranty as indicated for each particular product. No other warranty will be given. Any warranty will only be valid from the date of delivery and provided that the goods have been installed, serviced and maintained in accordance with the manufacturer’s specification and used in accordance with the manufacturer’s instructions. Any breakdowns due to lack of service will be charged for.

In the event of a failure or breakdown of the goods supplied within the warranty period you must inform us as soon as you become aware of the defect or failure and in any event before the expiry of the warranty period.

It is agreed that faults not covered under warranty include: User error. User misuse or negligence. Faults caused by environmental factors such as hard water, power irregularities, inadequate or non-compliant installation, faulty or inadequate plug, plug socket, wiring, fuse or junction box, foil used on racks, blockages and limescale issues, accidental damage (including glass ceramic tops), insufficient or inadequate services, blockages in waste and drainage systems. Equipment that has been repaired, tampered with or modified by anyone other than an approved operative/representative and will not accept liability for any damage or faults as a result. Faults to and /or due to the failure of consumable components, such as doors/seals/handles, light bulbs, switches, fuses, incorrect plugs, glass and removable items are not covered under warranty. Charges will also be applicable if no fault is found or we are unable to gain access at a pre agreed date and time due to denied access, equipment not connected to services, lack of access or equipment being too hot to work on.